help order faqs at lionise
How do I place an order at Lionise?
  • Select the Outfit: Browse through the latest designer wear at Lionise and select your dream outfit!
  • Select the Rental Period: You can choose to rent your outfit for a period of 4, 6 or 8 days! If you want it for a longer period, just give us a call and we might be able to work something out for you!
  • Schedule Delivery & Make Payment: Pick on a date on the calendar, select your mode of payment and your outfit will be delivered at your doorstep.

We will get in touch with you to take your measurements and other requirements to make sure you look fabulous for your special event.

I am not able to place my order.

We are so sorry you are facing issues ordering your dream outfit. Call us or drop us a whatsapp at +91 7982528101. Alternatively, you can email us at support@lionise.in and we will make sure your order is placed!

Where is my order?

To know the status of your order please visit the 'My Orders' section on the website. The status of your order will be mentioned alongside the Order ID. You can also drop us a mail at support@lionise.in or call at +91 7982528101 to know about your order status.

How do I reschedule my delivery or pick up?


To reschedule delivery, please write to support@lionise.in with your order ID and the new delivery date and we will get back to you if we can reschedule your delivery or pick up.

I want to cancel my order.

We allow free cancellation. You can request a cancellation by mailing us at support@lionise.in with the order ID and phone number within 12 hours of receiving the outfit.The outfit will be collected on the same day or the next day. We request you to keep the invoices and package of the outfit with you in the same conditions as delivered.

Only after a thorough quality check will a product be applicable for return. If the product does not pass through the quality check, a small amount will be deducted to recover the hygiene charges.

My pick up has not arrived.

We are sorry for this inconvenience. Drop an email at support@lionise.in or call us at +91 7982528101 and we will get back to you regarding the status of your order.

How long can I keep the outfit? How do I extend my rental period?

You can rent/keep the outfit for 4, 6 or 8 days as per your selection. However if you wish to keep the outfit for a longer period, please drop an email at support@lionise.in or call us at +91 7982528101 and we’ll work on a special arrangement for you.

Should my Pick-Up and Delivery Address be the same?

Your pick-up and delivery address can be different as per your convenience. However,while placing the order you will have to select one address. After the order is placed, you can then mail us at support@lionise.in or call us at +91 7982528101 with the order ID, phone number and your address change requirements.

What if the delivered outfit doesn’t fit me?

We advise you to see the size guide before ordering any outfit. Avoid ordering outfits not available in your size range. However if the outfit doesn’t fit, you can request a cancellation by mailing us at support@lionise.in with the order ID and phone number within 12 hours of receiving the outfit.The outfit will be collected on the same day or the next day. We request you to keep the invoices and package of the outfit with you in the same conditions as delivered.

Only after a thorough quality check will a product be applicable for return. If the product does not pass through the quality check, a small amount will be deducted to recover the hygiene charges.

What happens if I am not at home when you deliver my outfit?

You will receive an email when the outfit is dispatched from our warehouse, and if you are unavailable, we request you to provide us with an alternate address (neighbours can always help during such crisis!) where we can safely deliver your outfit. We regret to inform you that if no one can collect your outfit on your behalf, you will be charged nominal shipping charges.

                                                                                                                    

 

CONTACT US


Couldn't find what you're looking? We're happy to help.
 

 

support@lionise.in
Anywhere, anytime
+91 9654541914