help security deposit faqs at lionise
Do I have to pay any Security Deposit?

As a standard protocol, we collect a security deposit to ensure the outfit against any damage or spillage. The deposit is fully refundable, once the outfit has been returned and passes all the quality checks.

What is the time taken to refund my security deposit?

After we pick up your outfit, we perform the necessary quality checks. After the outfit passes the quality checks, the security deposit will reflect in your bank account within 7-15 working days after the return of the outfit.

What if I damage the outfit?

We know that routine wear and tear is unavoidable. However, if we find significant damage to the outfit or there is a large stain that cannot be removed through our standard dry cleaning process, we will have to charge you to restore the damage. The charges will depend on the nature and extent of the damage.

If the damage is so large that it results in a substantial loss, we reserve the right to ask the customer to buy the outfit under consideration.

What if I accidentally spill a drink on my outfit?

We know that routine wear and tear is unavoidable. However, if we find significant damage to the outfit or there is a large stain that cannot be removed through our standard dry cleaning process, we will have to charge you to restore the damage. The charges will depend on the nature and extent of the damage.

If the damage is so large that it results in a substantial loss, we reserve the right to ask the customer to buy the outfit under consideration.